Shipping policy

ALL SALES ARE FINAL!

Shipping Policy

Welcome to Skals n Tails! We're excited to send your new cuddly friends your way! Please take a moment to read our shipping policy so you know exactly what to expect.

📦 Processing Times

All orders are processed within 1–2 business days. During high-volume periods (such as holidays or new releases), processing may take an extra day or two — but we’ll always keep you updated!

🌍 Shipping Options & Delivery Times

We offer the following shipping options:

         Standard Shipping: Estimated delivery time is 7-14 business days. 

         Express Shipping: Estimated delivery time is 7 business days.

Note: Delivery times are estimates and may vary due to customs delays or carrier issues beyond our control.

🚚 Shipping Rates

Shipping costs are calculated at checkout based on your location and chosen shipping method. 

📬 Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your plushie’s journey to your doorstep.

🌐 International Shipping

We proudly ship worldwide! Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply.

❗ Lost or Delayed Packages

We are not responsible for lost or damaged packages. You will need to file a claim. If your package hasn’t arrived within the estimated timeframe, please contact us at info@skalzntails.com. We’ll do everything we can to help you track it down. 

We are not responsible for any theft or packages stolen after the delivery is made.